Frequently Asked Questions about the First State Family Prepaid Card:

Is the First State Family Card a credit card? [back to top]
No. The First State Family Card is a prepaid Visa card. Each time the Card is used, the purchase amount is deducted from the available balance.

Can I use the First State Family Card at an ATM for cash withdrawals? [back to top]
Yes. First State Family Card can be used to withdrawal cash from ATMs. Your First State Family Card has a cash withdrawal limit of $2,500.00 per 24 hours. The withdrawal amount is deducted from the available balance.

Where can the First State Family Card be used? [back to top]
The First State Family Card can be used everywhere Visa debit cards are accepted, at more than 29.4 million Visa merchant locations.

Who can use the Card? [back to top]
Only the person to whom the Card is issued may make purchases or withdrawals.

What happens if I need to return an item I purchased with my Card? [back to top]
Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction. They may credit your First State Family Card, provide a cash refund, or a store credit.

What if the purchase is denied? [back to top]
The Card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the Card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the First State Family Card at some merchants - for example, restaurants, mail-order companies, and cruise lines - requires the card to have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.

Can the Card be used at a gas station automated fuel dispenser? [back to top]
Yes, the First State Family Card can be used at an automated fuel dispenser. The Card may also be taken inside and used at the gas station counter.

Does the First State Family Card have an expiration date? [back to top]
Yes. It expires 36 months after creation, as indicated on the front of the Card.

Can I reload my First State Family Card? [back to top]
No, only the State of Delaware can load value to the First State Family Card.

What types of fees might be charged against my First State Family Card account? [back to top]
  • ATM Withdrawal: No fee is charged unless you exceed your two free transactions per month. A fee of $1.00 is charged per withdrawal after your two free transactions per month. NOTE: Some ATMs also add a surcharge.
  • ATM Balance Inquiry: $.40 per transaction.
  • ATM Denial: $.40 per transaction.
  • Inactivity: $2.00 per month after 12 months of no activity.
  • Teller Access / Over-the-Counter: $2.15 per transaction
  • Card Replacement (Lost/Stolen): $5.00 per card after your one free replacement card per 36 months.
  • Expedited Card Delivery: $18.00 per expedited request.
  • What happens if my First State Family Card is damaged, lost or stolen? [back to top]
    First State Family Card provides 24-hour toll-free support. Immediately report any problems or a lost or stolen card by calling 866-466-8897. A replacement Card will be issued and any available balance will be transferred to the new Card, less a $5.00 Card Replacement (Lost/Stolen) Fee that will be deducted from the Card’s available balance, if applicable. As long as the lost or stolen Card is reported immediately, you will not be responsible for any unauthorized merchant charges. The Visa Zero Liability policy covers U.S. –issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholders must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

    Will I receive a monthly statement of transactions on my account? [back to top]
    Unless you request a paper statement by calling 866-466-8897, you will only be able to access your account electronically and view statement information at www.firststatefamilycard.com.

    What selection do I choose for cash from an ATM? [back to top]
    You may choose either the "cash from checking" option or the "cash from savings" option. Either will check your available balance and dispense funds as available.

    The Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.